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In today’s lexicon, the term “soft skills” is used interchangeably with other monikers such as social skills, emotional intelligence, or communication skills. Soft skills are any personal attributes or character traits that enable a person to interact effectively with other people. Generally they are used in reference to job performance or career prospects, because soft skills are transferrable to any profession. Soft skills are evidenced in your approach to, reaction to, or outlook on the world, your everyday life and work life. They are skills that are crucial at all levels of your career, not just as a leader.

Soft skills are a complement to hard skills. Hard skills are the technical expertise and knowledge you need to do a job, like knowing how to use a specific software program, operate a forklift, or manage a budget.

Sometimes it seems the relationship between soft skills and job performance is up for debate. Why? Soft skills, by nature, are intangible. That makes them more difficult to identify, distinguish, measure, define, and therefore – utilize. It might be apparent that an employee is good with people, but it is hard to put a finger on exactly why he or she is so effective. If an employee doesn’t have soft skills, how can you best train them and build those skills? How can employers or managers objectively assess an employee’s strengths or weaknesses? How can they evaluate an employee’s proficiency in a skill? If employees are identified as being competent in a certain soft skill, is there a certification that formalizes their qualifications? Maybe these are questions will be answered as the demand for soft skills continues to intensify.

Soft Skills

Accept & use feedback

Active listening

Adaptability

Ambitious

Articulate

Authenticity

Being a good coach

Business etiquette

Collaboration

Communication skills

Confident

Conflict resolution

Conscientiousness

Cooperative

Creative thinking

Critical thinking

Curiosity

Customer service

Deal with change & uncertainty

Decision-making

Dedicated

Delegation

Dependable

Desire/ability to learn

Empathy

Flexibility

Focused

Friendly/enthusiastic

Giving clear feedback

Gracious

Honest

Innovative

Inspiring

Integrity

Intercultural competence

Loyal

Mentoring

Motivation

Multitasking

Networking

Obtain & process information

Optimism

Organized

Patient

Perseverant

Persuasion/ability to influence others

Planning

Positivity

Prioritize work

Problem-solving

Professionalism

Public speaking

Respectful

Self-motivated

Sense of humor

Supporting colleagues

Story telling

Team work

Time management

Tenacity

Trouble shooting

Work ethic

Work well under pressure

Why are soft skills important?

So many people work remotely or from home, it seems like personal contact with coworkers is limited. And with the increasing use of technology, it might seem like the need for soft skills is waning. But those are exactly the reasons soft skills are so important today. There is more distraction and disruption in the workplace, and the speed of change is faster than ever before. To be successful, you need employees that are able tobe adaptable andresilient in such dynamic and uncertain situations.

Soft skills drive business success

Employers and managers would be wise to invest in soft skills training for employees. A study out of MIT showed that soft skills training offered considerable return on investment, like increased productivity and the ability to perform complex tasks more quickly. But even more interesting was the fact that there were “spillover productivity effects.” Meaning that even employees who did not participate in the training program, but worked directly with the employees who did, also showed improvements in workplace productivity. Nothing that happens in an office happens in a vacuum, which means positive (as well as negative) attitudes can spread and affect others.

soft skills boost productivity and retention soft skills boost productivity and retention

Soft skills aren’t important just for the success of current employees, but they can help candidates get the job in the first place. Soft skills can help hire the right employees. Referencing the long list of soft skills above, as a hiring manager, you aren’t going to be able to find a job candidate with all of these attributes. You have to determine which skills or traits are most important for the job you are looking to fill. Soliciting feedback from current employees or managers can help you determine what is most important. Creating or using assessments or interview strategies to adequately evaluate a candidate’s soft skills is helpful.

soft skills are important